Customer Expectations: We set a high standard for ourselves here at Frederick Cooper. We feel that the Quality standards that we achieve mirror the expectations placed upon us by our strong customer base. With clients including JLR, Aston Martin, BMW, Ford, Mitsubishi, HP and Siemens to name but a few, we strive to satisfy them, retaining their loyalty and developing long term sustainable relationships.
At Frederick Cooper we have our ISO 9001 and ISO14001 accreditation and we also employ Six Sigma techniques to focus and develop what we do together with our Continual Improvement philosophy. Environmental aspects of the business have equal priority and importance to the business issues and are controlled within the management systems of the company. We strongly believe in external accreditation to show our current and future clients that we have independent confirmation of Frederick Cooper’s ability to supply a top quality product and service.
We carefully monitor our work in process to ensure that it meets the requirements set out by our customers. We have a flexible and diverse approach and understand that our customer’s needs are exacting and often varied.
Without doubt, poor quality increases costs. If you do not have an effective quality control system in place, you may incur the cost of scrapping defective products, slowing down production times and increasing overheads.
Our can–do approach and willingness to take on new and varied projects ensures that our customer needs are achieved.
Without doubt, quality influences a company’s reputation. We offer PPAP/PSW Documentation and where required are able to offer in-house testing with full testing to specification with the help of our suppliers and other testing houses. Our recognised strong reputation for quality making it an important differentiator in our competitive market.